PRIVACY POLICY

At Barkford Barn, we value the trust you place in us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, place an order, or interact with our brand.

Our approach is simple: your data is handled with care, respect, and transparency.

Information We Collect

We collect information you provide directly to us, including:

  • Name and contact details

  • Delivery and billing addresses

  • Order history and product preferences

  • Email address (for newsletters or account creation)

  • Enquiries sent to our customer service team

We may also collect limited technical data such as IP address, browser type, and pages visited, to help improve your experience on our website.

How We Use Your Information

Your information helps us:

  • Process and deliver your orders

  • Provide customer support

  • Personalise your shopping experience

  • Send updates, offers, and newsletters (only if you opt in)

  • Improve our website and services

We use your data thoughtfully and only for purposes that enhance your experience with Barkford Barn.

Sharing Your Information

We do not sell your data. We do not share your data with unrelated third parties.

We only share your information with our sister business, Alterme Home, to support your experience across our family of brands. This may include shared customer service systems, order support, or marketing preferences.

Both Barkford Barn and Alterme Home follow the same privacy standards and treat your information with equal care.

Cookies & Website Tracking

Our website uses cookies to:

  • Improve site performance

  • Remember your preferences

  • Analyse browsing behaviour

  • Support secure checkout

You can manage or disable cookies through your browser settings at any time.

Data Protection & Security

We use secure systems, encrypted technology, and trusted payment providers to protect your information. Only authorised team members have access to customer data, and all handling follows strict internal guidelines.

Your Rights

You have the right to:

  • Request access to your personal data

  • Ask for corrections or updates

  • Request deletion of your data

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us directly.

Mainland UK Customers

Our services, including delivery and returns, currently operate within mainland UK only. Any data collected outside this region is handled with the same level of care, but certain services may not be available.

Updates to This Policy

We may occasionally update this Privacy Policy to reflect improvements or changes in our services. Any updates will be published on this page.

Contact Us

If you have any questions about this Privacy Policy or how your data is handled, please get in touch. We’re always here to help.

You can also request support through our contact page or explore more about our brand through About Barkford Barn.